About VITALIX SUPPORT
We're a locally based NDIS provider committed to delivering genuine, person-centred support across South-West Sydney.
Support built around you — not the other way around
At VITALIX SUPPORT, we believe every person with a disability deserves support that genuinely reflects their goals, values, and lifestyle. We're not a large national provider — we're a local, dedicated team that takes the time to really understand your needs.
We operate under a strong governance framework aligned with the NDIS Practice Standards, so you can trust that your support is delivered safely, professionally, and with your best interests at heart.
- Person-centred, goal-oriented support planning
- Fully compliant with NDIS Practice Standards
- Worker Screening and orientation completed for all staff
- Transparent service agreements and clear communication
- Committed to continuous quality improvement
- Respect for every individual's dignity and autonomy
- Honesty and transparency in everything we do
- A commitment to quality and continuous improvement
- Cultural sensitivity and inclusivity
- Safety first — always
Led by people who are invested in your success
VITALIX SUPPORT is a director-led organisation. Our team undergoes rigorous screening and training so you always receive safe, qualified support.
Faisal Kalam
Sole Director
Manages governance, quality, and strategic direction for VITALIX SUPPORT, ensuring the organisation meets its obligations under the NDIS Practice Standards.
All Support Workers
Every worker holds a current NDIS Worker Screening Check, has completed the NDIS Worker Orientation Module, and holds First Aid/CPR certification.
Qualified Workforce
Support workers hold Certificate III or IV in Individual Support (or equivalent), ensuring you receive professional, skilled assistance.
A framework you can trust
We hold ourselves to the highest standards. Our quality management system is built on NDIS Practice Standards and continuously reviewed.
Comprehensive Policies
12 core policies covering everything from incident management and privacy to worker screening and service delivery.
Privacy & Confidentiality
Your personal information is protected under our Privacy Policy, aligned with the Privacy Act 1988 and NDIS requirements.
Continuous Improvement
We actively review incidents, complaints, and feedback to drive ongoing improvement in the quality of our services.
Risk Management
A structured risk management framework ensures we identify and address risks before they affect the quality of your support.
Complaints Process
We have a clear, easy-to-access complaints process. Your feedback helps us improve and you always have the right to raise concerns.
Conflict of Interest
Transparent conflict of interest management ensures your support decisions are always made with your best interests at the centre.
Want to know more?
We'd love to hear from you. Get in touch to learn how VITALIX SUPPORT can help you reach your goals.
Get in Touch